Sales Advisor | Tommy Hilfiger Kids (32 hours)

Reports to: Store Manager

Summary of the position:

The Sales Advisor is responsible for taking care of the store and executing all the tasks that comes along with it. The Sales Advisor is the face of Tommy Hilfiger; he/she is the first contact point for the customer and he/she is providing them with optimal advice which makes customer service stands first. The SA is co-responsible for having the store looking at it finest and maintaining the stock.

Key responsibilities:

• Ensuring high levels of customer satisfaction through excellent sales service.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Maintain outstanding store condition and visual merchandising standards.

Profile:

• 0-1 years of experience in a similar position or a degree in fashion/retail management.
• Affinity with fashion and brand.
• Fluent in Dutch and English.

Store operations:

Customer service/Sales:

• Delivers sales goals according to the company standards and strategic plan.
• Approach customers and offer them advice on products to persuade them to buy.

Visual Merchandising:

• Arrange merchandise according to the standards of the company.

Operational tasks:

• Locate products on behalf of customers.
• Ensuring the store’s stock is constantly replenished.
• Helping other staff with processing deliveries.
• Keeping up to date with the features and benefits of each product.
• Assisting the till.

Interpersonal skills:

• Work as part of a cohesive team.
• Professionalism and outgoing personality.
• Communicate in a helpful and clear way with customers and co-workers.
• Communicate effectively with Store Manager, Associates and Area Manager.
• Being confident and enthusiastic.
• Being well organized and flexible.
• Able to balance a customer-oriented and a results-driven approach.

Additional Requirements:

• Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays.
• Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 – 14 kilos.
• Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner.
• Ability to communicate with customers and other associates, in person or by phone or email.
• Ability to read, write, conduct business related information and analyze data as required.